Many companies are faced with the challenge of keeping day-to-day business going despite Corona, continuing ongoing projects and making the crisis period meaningful and productive. Meeting restrictions and the increased use of home office requires a change in communication and good management of virtual teams.
Online formats instead of face-to-face meetings are currently the rule. As in face-to-face meetings, a high-quality dialogical business facilitation is essential in virtual meetings. This depends on the dialogical attitude of the facilitator, a target-oriented dialogical guideline and good discussion techniques. In addition, the sensible use of interactive tools such as Zoom, Cisco Webex, blink.it or Teams is important. These enable live documentation, breakout sessions, votings, etc.
Conceptually, online meetings should have some special features compared to face-to-face meetings. These include shorter units, briefer inputs, more structured dialogs, more interactions, more frequent securing of results and other emotional anchoring elements. The facilitator often also has to take care of technical restrictions and master these in a situation-specific way.
Online facilitation has already been an increasing component of our work in recent years. The Corona crisis has increased the need for it considerably.
Together with our customers we have developed and successfully implemented various tailor-made digital formats: